Dubai Islamic Bank to Deduct Pending Charges from Customer Accounts

Dubai Islamic Bank has informed customers of pending deductions related to transactions missed during a mid-2024 system upgrade.

Dubai Islamic Bank (DIB) has announced that it will soon deduct funds from customer accounts to reflect charges that were not debited during a system upgrade earlier this year. The bank clarified that these transactions, though processed at the time, were not deducted due to technical reasons and will now be recovered.

 

In recent emails sent to affected customers, DIB explained that while the transactions were successfully processed by merchants during the upgrade, they were not reflected in the customers' accounts at the time. Following the stabilization of its system, the bank is now able to proceed with these pending debits.

 

The upgrade, which occurred in mid-2024, caused some customers to experience service disruptions. In response, the bank assured customers in July that they would not face penalties for late payments or other charges resulting from the system error.

 

To keep customers informed and allow them time to address any account issues, DIB has initiated a series of communications. These include an initial email detailing the specific transactions, followed by multiple SMS notifications. The bank has advised account holders to ensure sufficient funds are available to cover these charges and any other upcoming commitments, such as cheques or standing orders, to avoid overdrawing their accounts.

 

DIB, the UAE's largest Shariah-compliant bank, serves over five million customers across the Middle East, Asia, and Africa. The bank stated it has taken necessary steps to minimize inconvenience and is committed to addressing any concerns swiftly.

 

“We deeply regret any inconvenience caused and appreciate the understanding and cooperation of our customers,” DIB said in a statement, emphasizing its commitment to transparency during the process.

 

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