Dubai is all set to upgrade the Nol Cards into an account-based system using central wallet technology.
The Dh350-million upgrade is expected to be completed by the end of 2025. The enhanced system will incorporate innovative features such as AI technologies, including facial recognition.
As of now, users of the Nol system need to have a physical or digital card. The Dubai Roads and Transport Authority (RTA) has made it clear that this requirement will continue even after the launch of the new project. With one account, customers can link one or more cards.
The system will provide a digital payment solution utilising centralised transport fare wallet technology. A digital wallet is an online service designed for electronic payments or the storage of e-tickets and documents.
The new system supports booking, pre-payment, and travel planning through smart channels, among other novel features. In addition to providing family and group tickets, it offers integrated packages that cover a wide range of services.
According to Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), the various innovative features of the new system include support for trip planning, booking, and pre-payment through smart channels. The system introduces integrated packages that cover a wide range of services, along with the issuance of family and group tickets, he highlighted.
The account provides information including account balances, travel history, pricing, and fare calculations, empowering users to oversee their accounts and address concerns related to lost cards, among other functionalities.
RTA further stated that the system guarantees smooth integration across various transit modes in Dubai. The benefits of the new system encompass significant enhancements in payment system technology, operational improvements, and the provision of personalised services and products.
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