In support of its commitment to transparency and clarity within the UAE tax system, the Federal Tax Authority (FTA) has issued the Taxpayer Charter, an official document that defines key rights and obligations for taxpayers in the country.

The Charter is integral to the Authority’s efforts to educate taxpayers about their rights and obligations, promoting self-compliance with tax regulations.
Khalid Ali Al Bustani, FTA Director-General, stated: “The Federal Tax Authority is dedicated to fulfilling its role in upholding transparency and clarity standards across the UAE tax system, ensuring effective implementation of tax laws and regulations. A cornerstone of this role is raising awareness among taxpayers and stakeholders about their rights and obligations.”

“The introduction of the Taxpayer Charter is a significant step towards achieving this objective, outlining taxpayers' key obligations for compliance with tax laws and educating them about their rights,” Al Bustani added, noting that “the Charter enhances transparency and improves service quality in line with the UAE Government’s directives to promote operational excellence.”

The Taxpayer Charter delineates rights for taxpayers, ensuring fair, professional, and respectful treatment by the FTA and its staff; consistent application of tax legislation; privacy and confidentiality; and consideration of individual circumstances when dealing with the Authority.

Additionally, taxpayers have the right to expect responsiveness from the FTA to their requests, obtain accurate information to meet obligations, be represented by a listed Tax Agent or legal representative, appeal FTA decisions and submit complaints about services.

Taxpayers are obliged to fully comply with applicable tax obligations, provide complete and accurate information within specified timeframes, cooperate with and respect the FTA and its staff and assist in deterring tax evasion.

The Taxpayer Charter is part of the FTA’s broader efforts to raise awareness about all aspects of the UAE tax system, including awareness campaigns, workshops and resources such as manuals, guidelines and Public Clarifications published on the FTA’s official website.

This initiative aims to empower taxpayers with knowledge and ensure transparency, efficiency, and excellence in tax operations across the UAE.

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