How to File Online Absconding Report for a Missing Domestic Worker in the UAE: Key Steps

In Dubai's fast-paced lifestyle, hiring domestic help has become increasingly common as residents strive to balance work and home responsibilities.

It's crucial to understand the process of employing domestic workers and be aware of the necessary steps to take if they go missing.

When hiring domestic help in the UAE, ensure that you apply for their work permit through the Ministry of Human Resources and Emiratisation (MoHRE).

The provisions of Federal Decree No. 9 of 2022 Concerning Domestic Workers and Cabinet Resolution No. 106 of 2022 Pertaining to the Executive Regulations of Federal Decree-Law No. 9 of 2022 Concerning Domestic Workers are applicable.

Employers’ Duties Towards Domestic Workers

* Provide the necessary resources for the agreed-upon work.

* Ensure decent and liveable accommodation for the domestic worker.

* Cover the cost of medical treatment as per state health rules; it is advisable to obtain medical insurance for your domestic helper.

* Treat the worker with dignity and ensure their safety.

* Prevent workers from engaging with third parties or working without proper authorisation.

* Do not assign workers to different professions without their consent and in compliance with the law.

* Ensure that workers retain their personal documents, such as passports and Emirates IDs.

* Do not receive any sums or remuneration not stipulated by law or contract.

* Report any violations by the worker to the Ministry and comply with their requests.

* Ensure that payment is transferred to their account, avoiding cash payments.

Despite your best efforts to care for your domestic worker, they may still leave without informing you. In such cases, it is your responsibility to report the incident. Here is how you can file an absconding report against your domestic worker:

What to Do if a Maid Absconds

The sponsor of the maid must file a complaint with the Department of Residency and Foreigners Affairs. Failure to do so could result in a fine of up to Dh50,000 or legal action once the maid is apprehended.

What Happens When the Absconded Maid is Caught?

Once apprehended by the authorities, the maid will not only be deported from the UAE but will also be subjected to interrogation to identify the sponsor and any individuals who may have employed them after they absconded.

How to File an Absconding Worker Complaint

MoHRE’s Mobile App “MOHRE UAE”: Use the mobile app for efficient complaint processing.

Recruitment Offices: Report the absconding worker at recruitment offices for assistance.

Tawseel Vehicle – Mobile Service Desk: Utilise the mobile service desk for convenient, doorstep service.

MoHRE’s Website – mohre.gov.ae: File a complaint online for a comprehensive, documented process.

To effectively navigate the complaint filing procedure, follow these steps:

*Select the “Registering a Domestic Labour Complaint” Service: Begin by choosing this specific service.

* Specify Applicant Type and Work Permit Number: Provide essential details for accurate documentation.

* Enter Complaint Details: Clearly outline the complaint details for a comprehensive submission.

* Add Attachments if Needed: Include relevant attachments to support the complaint.

* Use the Labour Unified Number: Include this identifier for tracking and processing.

Processing Time

According to the MoHRE website, complaints are typically processed within 14 working days, ensuring a timely resolution.

For any enquiries or information, contact ask@tlr.ae or call us on +971 52 644 3004. Follow The Law Reporters on WhatsApp Channels.