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New Digital Portal Lets Residents Apply for Permits Online
As part of its goals for digital transformation, the Ajman Public Transport Authority (APTA) announced a new version of the digital site for their services. This new update will keep up with digital advances to facilitate the customer's trip in accordance with new standards of government service.
Customers can use the digital platform to administer their businesses, apply for permits, and register automobiles. The portal also includes features such as customer notifications and proactive services for renewing transportation permits, as well as management of permits, drivers, and cars.
The Director General of the Ajman Transport Authority, Rasha Khalaf Al Shamsi, stated that the APTA is eager to simplify the provision of services and reduce the time it takes to complete them.
She went on to say that the technology will help to cut down on procedures and the time it takes to perform a service, as well as eliminate human errors and give real-time data to help with decision-making.
According to her statement, the authority is eager to receive regular feedback from customers and employees in order to improve the services provided through frequent questionnaires, brainstorming sessions, and employee training in order to develop existing competencies to develop digital services.
“The technology was developed internally by staff of the Digital Transformation Department”, said Abdul Rahman Saif Al Nuaimi, Director of the Institutional Support Department.
He stated that the authority is committed to long-term development in compliance with digital transformation, information security, and distinctive government service standards.
"The portal assisted in handing out documents and electronic permits of drivers, which were replaced by data from the vehicle ownership and the driver's ID card," Al Nuaimi added.
"To ensure the greatest levels of security in user accounts, the new digital portal was linked to the digital identity. The new portal will also accept digital payments using the ‘Ajman Pay’ digital payment platform”, Al Nuaimi said.
As per sources, the authority seeks to add new features on a regular basis to fulfill the needs of clients.
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