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Now You Can File Labour Complaints Through MoHRE's Newly-Launched Video Call Service

New service enhances customer support and accelerates digital transformation

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Staff Writer, TLR

Published on June 28, 2024, 17:45:21

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mohre's video call service

The Ministry of Human Resources and Emiratisation (MoHRE) has introduced a new video call service for customers via its official smart application, aiming to enhance digital services and customer support. This feature complements the existing video call service available on WhatsApp through the number 600590000.

Enhancing Digital Services

The launch of the video call service aligns with the UAE Government’s ambitious digital transformation goals. By expanding and supporting the scope of its digital offerings, MoHRE aims to provide seamless and efficient customer service. Users can now inquire about all MoHRE services and receive necessary support through video calls with customer happiness consultants.

Accessible and User-Friendly

Customers can access the video call service through the Ministry’s official application by selecting the ‘Support and Contact’ option. Additionally, the service is available on WhatsApp under the ‘Establishments and Workers’ or ‘Domestic Workers’ options, ensuring a seamless and efficient communication channel for all users.

Strategic Expansion

“Expanding the new service and launching it through the smart application is part of our strategy at the Ministry of Human Resources and Emiratisation,” said Hussain Al Alili, Director of the Customer Relations Department at MoHRE. “It aligns with our commitment to providing outstanding services to customers, expanding our digital offering, and ensuring a comfortable, easy, and quick user experience.”

Customer-Centric Approach

“The new service is designed to meet the needs of all customers, providing them with support, assistance, and prompt responses from the ministry. This initiative serves to enhance compliance with labour market regulations and provide reliable answers to users’ questions,” Al Alili added. He also praised the ministry’s qualified and highly trained team for their efficiency in responding to inquiries in various languages and providing effective solutions and advice.

How to Use the Service

  •  Download the MoHRE app or visit the MoHRE website.
  •  Navigate to the labour complaint section and select the video call option.
  •  Schedule an appointment or initiate an immediate call, depending on availability.
  •  During the call, provide necessary details and documents to the MoHRE representative.

The launch of this service is part of MoHRE's ongoing efforts to modernise and enhance the labour market framework in the UAE. By integrating advanced technology, MoHRE continues to uphold its commitment to protecting workers' rights and fostering a fair and productive work environment.

Service Availability

The video call service will be available to customers during MoHRE’s official working hours from 7:30 am to 3:00 pm Monday to Thursday, and from 7:30am to 12:00pm on Friday. Customers can also contact the ministry’s call centre at 600590000 any time throughout the week.

Conclusion

The introduction of the video call service by the Ministry marks a significant step towards enhancing digital services and customer support. By leveraging modern technology to provide seamless and efficient communication channels, MoHRE demonstrates its commitment to customer satisfaction and digital transformation.

This service is expected to streamline interactions, provide timely and reliable assistance, and uphold the ministry's high standards of service excellence, ultimately benefiting the UAE’s labour market and its stakeholders.

For any enquiries or information, contact ask@tlr.ae or call us on +971 52 644 3004Follow The Law Reporters on WhatsApp Channels.

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