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The ICP initiative aligns with the UAE’s Zero Government Bureaucracy programme
The Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) announced on Wednesday that it has revamped the passport issuance process for Emiratis, as well as streamlined Emirates ID and residency permit procedures for expatriates.
Previously, these services necessitated four steps, but now they've been condensed into a single step, enhancing efficiency and convenience for customers. The initiative aligns with the UAE’s Zero Government Bureaucracy programme.
To simplify applications, several fields have been removed from service requests. In passport services, four out of ten fields have been eliminated, while for ID card and residence permit services, six fields have been removed. The customer's last registered address is now displayed, and remaining fields are automatically filled based on one-time data requests.
Attachments previously required have also been reduced. The personal photo attachment is no longer necessary for passport services, and for ID card and residence permit services, all three main attachments -- passport, summary of registration for citizens, and personal photo -- have been eliminated.
Data and photos are now retrieved from systems, with the option for customers to change photos if desired. Additionally, the need for a passport loss circular document has been replaced by an electronic circular, and health insurance documents for residents are retrieved through institutional linkage.
Furthermore, ICP has introduced smart payment channels like Apple Pay and Google Pay, simplifying payments and reducing data entry fields and steps, ultimately saving customers time.
“The aspirations and needs of customers are our top priority,” said Major General Suhail Saeed Al Khaili, ICP director-general. The new procedure has significantly improved service efficiency and customer satisfaction, he added.
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