Unmanned Dubai Smart Police Stations attract over 2 million users

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Staff Writer, TLR

Published on July 14, 2023, 17:41:00


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The Dubai Smart Police Station (SPS) is the world’s first unmanned smart police station, launched in 2017 and since then has attracted over 2 million visitors and processed 363,189 transactions, and attracted over 2,067,000 visitors within 5 years. The five-year tally includes those who reported crime, and accidents and availed of other services.
The residents, visitors, and tourists of Dubai can easily avail of smart police services around the clock and without human intervention through these smart police stations, which provide outstanding services with ease and per the highest standards. 

The public can track criminal investigations, pay traffic tickets, report lost items or suspicious behaviour, and get information on a variety of community services without having to wait in line or speak to a police officer. The most important service the SPS offers is allowing citizens to report crime virtually. The station features private rooms where a person reporting a crime participates in a video call with multilingual police officers. 

After collecting all the details, the police officer forwards the paperwork to the complainant to allow them to follow the procedure online. The SPS is fully monitored by smart cameras, with touch screens to complete transactions and service centres connected via a screen and a smart device to an investigator on duty to receive reports. Also, Dubai residents can now report minor accidents on their DubaiNow app.
The Smart Police Stations (SPS) are situated in over 20 locations in Dubai, with services including crime reports, traffic incidents, and other community-based services. The SPS services are offered in seven languages to serve a wider group. Some of the languages included are Arabic, English, Spanish, French, and German. The Smart Police Stations (SPS) were also operational at the Expo 2020 site, around the clock, serving visitors 24×7.
Technology collaborations are helping communities tackle key challenges and making our cities smarter. These innovations are also impacting how we fight crime. Police officers are a hundred per cent behind the vision of the Commander-in-Chief of Dubai Police to reach the aim of the Ruler of Dubai for the Dubai government to completely go paperless and smart. The SPS is part of Dubai Police’s strategy to become a smarter service provider and make Dubai the safest city in the world.

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