Uncertain About a Salik Fine in the UAE? Dispute it, Claim a Refund for Wrongful Charges

Have you recently received a Salik fine and are unsure why? If you believe you were wrongly charged, you can file a dispute and potentially receive a refund if the fine has already been paid. Here’s how you can efficiently contest a Salik fine using three simple methods.

Understanding Salik Violations

According to Salik, a violation occurs when a vehicle passes through a toll gate without a valid tag, with an unregistered tag, or with insufficient funds in the Salik account.

This also includes failing to activate or recharge your Salik account. If you believe you have a valid case with supporting evidence, here are three ways to contest a Salik violation:

Through the Salik Website

You can dispute your fines through the Salik website via a straightforward process:
Visit the Salik website: salik.ae.

* Navigate to the ‘Violations and Disputes’ section on the homepage.

* Enter your car number plate details and click the ‘Search’ button to view the fines registered against your vehicle.

* Select the fine you want to dispute.

* Provide your traffic file number and details of the dispute, including the time and location as mentioned in the fine description, and the reason for filing the dispute.

* Submit the application. You will receive an application reference number instantly.
The dispute request is forwarded to the violations department for investigation, which can take up to 15 days. The final status will be communicated via SMS, either approving or rejecting the dispute.

Through Mobile Apps

Several mobile apps allow you to file a Salik dispute conveniently:

Smart Salik App:

Open the app and go to ‘Violations and Disputes’.Enter your car number plate details.Select the violation and fill in the application form with the necessary details and evidence.Submit the case application.

Dubai Drive App:Open the app and log in with your UAE Pass account.Navigate to the ‘Salik’ category and select ‘Violations and Disputes’.Enter your car number plate details, view the fines, and select the violation to dispute.

Dubai Now App:Open the app and log in with your UAE Pass.Select the ‘Driving’ category, then ‘Salik Accounts’.View your vehicle and Salik account details.Navigate to ‘Violations and Disputes’ and file the dispute.

Through the Salik Call Centre
You can also contact the RTA's call centre:

* Call the toll-free number 80072545.

* A customer service agent will process your request and create a dispute. You will receive an SMS with the dispute reference number.

Similar to the website process, the request will be forwarded to the concerned department, and the investigation may take up to 15 days. The final status will be communicated via SMS.

Important Information

Disputing fines is free of charge through all mentioned channels. If the dispute is approved and the fine has been paid, it will be cancelled from the system, and the amount refunded. To receive the refund, fill out an electronic refund form at any customer happiness centre.

Types of Violations

* Unregistered Plate Violations (URP): If a vehicle passes through a gate without registering the number plate within 10 working days of the toll trip. The fines escalate with each day of non-compliance, starting from Dh100 on the first day to Dh400 for subsequent violations.

* Insufficient Funds Violation (IPV): If a motorist passes through a toll gate with insufficient funds in their Salik account. The fine is applied five days after the trip.

Disputing a Salik fine is a structured and accessible process, whether through the website, mobile apps, or the call centre.

By following these steps, motorists can ensure their disputes are handled efficiently, and any erroneous fines can be corrected promptly.

For any enquiries or information, contact ask@tlr.ae or call us on +971 52 644 3004. Follow The Law Reporters on WhatsApp Channels.