A Comprehensive Guide to Switching Mobile Network Providers in the UAE Without Changing Your Number

Switching your mobile network provider in the UAE has become a simple and user-friendly process, thanks to the Mobile Number Portability (MNP) service. This guide will walk you through everything you need to know about switching to e&, du, or other operators while retaining your existing mobile number.

The introduction of Mobile Number Portability (MNP) in 2013 allowed users to switch between e& and du seamlessly, enhancing competition and improving customer choice.

The telecommunications sector in the UAE is dominated by e& (formerly Etisalat) and du (Emirates Integrated Telecommunications Company). These two providers cater to millions of users across the country, offering a wide range of services that include mobile, broadband, television, and enterprise solutions.

About e& (Etisalat Group)

Founded in 1976, e& is one of the largest telecommunications companies in the Middle East and Africa. It rebranded as e& in 2022 to reflect its shift toward digital transformation, expanding beyond traditional telecom services to include technology and innovation.

About du (Emirates Integrated Telecommunications Company)

du was launched in 2006 to bring competition to the UAE’s telecom sector. Despite being the younger provider, it has established itself as a strong competitor to e&, offering innovative services tailored to individuals, businesses, and government entities.

Both e& and du operate under the supervision of the Telecommunications and Digital Government Regulatory Authority (TDRA), which ensures fair competition and quality of service.

What is Mobile Number Portability (MNP)?

MNP, introduced in 2013 by the Telecommunications and Digital Government Regulatory Authority (TDRA), allows UAE residents to switch mobile network providers without losing their current phone number. The service applies to all UAE mobile numbers starting with 050, 055, 052, 054, 058, or 056 and is available for both prepaid and postpaid users.

This service ensures continuity for users whose mobile numbers are linked to essential services such as Emirates ID, banking, and other personal accounts.

Things to Know Before Switching

1. Prepaid Balance:

   • Any unused credit on your prepaid plan will not carry over to the new provider. It’s advisable to use up your balance before initiating the porting process.

2. Outstanding Bills:

   • Users with unpaid bills or ongoing contracts can still port their numbers. However, they must clear their dues within the grace period provided post-transfer. Failure to do so may result in service disconnection.

How Long Does the Process Take?

The porting process is efficient and typically takes 1 to 2 working days. Both your old and new operators will keep you updated via SMS during the transition.

Steps to Switch Providers

Switching to e& UAE

1. Submit Your Request:

   • Fill out the MNP form here.

2. Customer Support:

   • A dedicated representative will contact you to guide you through the process.

3. Requirements:

   • Your number must not be suspended.

     • Clear any financial obligations with your current operator.

Switching to du

1. Submit Your Request:

   • Visit du’s porting page and enter your mobile number.

2. Select Your Plan:

   • Choose between prepaid or postpaid options based on your needs.

3. SIM Card Delivery:

   • Du will deliver your SIM card to your location. Ensure you have your Emirates ID for activation.

Note for Postpaid Users:

• A salary certificate showing a minimum monthly income of Dh2,500 is required to activate postpaid plans.

Advantages of Mobile Number Portability

• Freedom of Choice: Switch to the provider that best suits your needs without losing your number.

• No Extra Costs: The porting process is free of charge.

• Simple Process: Your new provider handles the coordination with your current operator, ensuring a hassle-free experience.

By using the MNP service, UAE residents can enjoy greater flexibility and find the mobile network provider that offers the best value and coverage while maintaining their trusted number. Whether switching to e&, du, or another provider, the process is quick, efficient, and designed with customer convenience in mind.

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