Court Fines Cleaning Firm Dh10,000 for Damaging Customer’s Sofa

The Abu Dhabi Commercial Court has ordered a furniture cleaning company to pay Dh10,000 in compensation after it failed to remove a stain from a customer’s sofa and instead damaged the upholstery by using unsuitable cleaning materials.

The court held that the company’s actions caused both material and moral harm to the claimant. The woman had sought compensation for the damaged sofa, valued at Dh4,375, in addition to damages and legal expenses. She submitted WhatsApp correspondence with the company and the purchase invoice as evidence.

The defendant argued that it had made every effort to remove the stain and had offered to repair the sofa by replacing the upholstery, describing the claimant’s demands as excessive.

However, the court found the company at fault, noting that it had initially agreed to replace the sofa before later reversing its position. The court awarded Dh10,000 in compensation, imposed 5 per cent annual interest from the date the judgment becomes final until full payment, and ordered the company to bear legal costs.

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