Dubai Launches ‘Amanah’: A Confidential Platform for Reporting Civic Violations
Pavitra ShettyFeb 27, 2025, 2:44 PMDubai Municipality has introduced ‘Amanah’, a new digital platform designed to allow residents to confidentially report public hygiene concerns and civic violations. This initiative is part of the government’s strategy to enhance governance, transparency, and community involvement while ensuring anonymity for those submitting complaints.
What is ‘Amanah’?
The ‘Amanah’ platform is an online reporting system that enables individuals to flag environmental infractions, illegal waste disposal, and regulatory breaches under Dubai Municipality’s jurisdiction. It functions similarly to ‘Al Ameen’, the Dubai Police service for security-related concerns, but focuses exclusively on civic and public hygiene issues.
What Can Residents Report?
Through the ‘Amanah’ platform, residents can submit reports related to:
Environmental violations
llegal waste disposal
Regulatory non-compliance linked to Dubai Municipality’s services
How to Submit a Report
Residents can confidentially report civic violations by following these steps:
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Visit the official ‘Amanah’ platform: https://amanah.dm.gov.ae/P/Root/Amanah.html?Lang=en
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Provide personal details: Enter your name, email, and mobile number.
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Select your role: Indicate whether you are a customer or employee.
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Describe the issue: Choose the type of complaint, provide details, and attach supporting documents or images.
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Submit and track your report: Click ‘Submit’, and Dubai Municipality will follow up using your registered contact information.
Encouraging Public Participation
Dubai Municipality emphasizes that ‘Amanah’ is a step towards fostering a cleaner and more regulated environment, urging residents to use the platform responsibly. By leveraging this confidential reporting system, the public can contribute to upholding Dubai’s high standards of hygiene and governance.
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