UAE Authority Fines 19 Hajj and Umrah Operators, Suspends Four for Violations

The General Authority of Islamic Affairs and Endowments (GAIAE) has imposed fines on 19 Hajj and Umrah operators and suspended the permits of four others for failing to comply with legislation, regulations and guidelines.

These actions reflect GAIAE's dedication to improving Hajj services and ensuring a high standard of care for UAE pilgrims, in line with the UAE government's strategy and the directives of its leadership.

The Licensing Committee's decisions follow a review of concerns raised by pilgrims from the previous Hajj season (1445 AH/2024). Measures have been taken in accordance with relevant laws and regulations to address these issues.

GAIAE emphasised the importance of adhering to commitments made with pilgrims as specified in service contracts, and cautioned against any breaches.

“Negligence towards pilgrims contradicts our country's values and commitment to their well-being and service,” GAIAE stated.

The Authority also expressed its intent to address the challenges in Hajj service development, which is undergoing significant transformation. It has urged campaigners to innovate and enhance their services to attract and better serve pilgrims.

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